Refund and Return Policy
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Effective Date: March 3, 2024
Thank you for shopping at HodlHash. Our goal is to ensure your satisfaction with our cryptocurrency mining hardware. Below is a summary of our return and refund policy:
Quick Facts:
- Return Window: 15 days from purchase.
- Condition for Returns: Must be in original packaging, unopened.
- Shipping Costs for Returns: Covered by HodlHash if the product is defective or incorrect. Customer’s responsibility for non-defective returns.
- Refund Method: Issued in USD-T (ERC-20) to the original payment method.
- Support for Setup: Contact us if you need help getting your machine operational.
Process Details:
Returns:
- Contact us at info@hodlhash.com to initiate a return.
- For defective or incorrect items, HodlHash covers return shipping.
- For buyer’s remorse, customer covers return shipping.
Refunds:
- Processed upon receipt and inspection of the return.
- For damaged or incorrect items, HodlHash will refund or replace at no additional cost.
Shipping:
- Only ships to the continental United States.
- Returns accepted from outside the continental US, but shipping is not covered by HodlHash.
Exclusions:
All products are returnable if they meet the return conditions.
Questions?
If you have any questions or concerns, please reach out to us at info@hodlhash.com. Our team is here to ensure your satisfaction.